Services
Practical support for the work behind a well-run business.
LIAsteris provides several connected areas of business support. Each can be engaged on its own, or combined with others around the needs of your organisation.
Book a Discovery CallAdministrative Support
Coordination of correspondence, schedules, documents and customer communication.
Administrative & Executive Support
Reliable coordination for the recurring administrative work that keeps your business moving.
Includes
- Inbox and correspondence management
- Calendar and appointment management
- Meeting coordination
- Scheduling
- Follow-ups
- Document preparation
- Data entry
- File and records organisation
- Virtual executive assistance
- Administrative reporting
- Research
- Practical training on administrative routines, records and coordination workflows
Customer Support & Customer Experience
Organised handling of customer enquiries and support work so every interaction is answered, tracked and followed up.
Includes
- Customer enquiries
- Email and chat support
- Complaint handling
- Customer follow-up
- Case management
- Escalation coordination
- CRM administration
- Support documentation
- Customer experience workflows
- Support reporting
- Practical training on customer support workflows and service documentation
Operations & Business Systems
Workflows, documentation and systems that make recurring work easier to run and repeat.
Operations & Workflow Support
Practical coordination and documentation that make recurring work easier to run, repeat and improve.
Includes
- Workflow mapping
- Process documentation
- SOP development
- Workflow improvement
- Internal process documentation
- Operations coordination
- Project coordination
- Quality-control support
- Operational reporting
- Practical workshops on workflows, process documentation and operational routines
Business Systems & Documentation
Practical documentation systems that capture how your business works and make it repeatable.
Includes
- SOP libraries
- Operations manuals
- Onboarding systems
- Knowledge bases
- Documentation packs
- Process documentation
- Checklists
- Business forms
- Templates
- Workflow documentation
- Practical workshops on using and maintaining business documentation systems
Research & Compliance Support
Research, compliance administration and organised information for better-informed action.
Research & Reporting
Organised research and structured reporting that support better-informed decisions.
Includes
- Market research
- Competitor research
- Industry research
- Business research
- Regulatory research
- Product research
- Online research
- Research briefs
- Reporting
- Information organisation
Compliance & KYC/CDD/EDD Administrative Support
Administrative support for KYC, due-diligence and compliance workflows, organised to a professional standard.
Includes
- KYC administrative support
- Customer due-diligence administration
- Enhanced due-diligence administrative support
- Compliance documentation
- Compliance research
- Regulatory information gathering
- Case-file organisation
- Records management
- Compliance workflow administration
- Compliance reporting support
Legal-Administrative & Regulatory Research Support
Research and document support for regulatory and legal-administrative work, provided as operational assistance.
Includes
- Legal research support
- Regulatory research
- Regulatory monitoring
- Regulatory information gathering
- Document organisation
- Compliance documentation support
- Research summaries
- Regulatory reporting support